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A keepsake in her own words

Her life, in her own words.

A life story gift for your mum

I never did get around to writing any of this down.
From a sample keepsake, chapter 11
How it works

Three quiet steps.

No rush, no pressure. Just thoughtful questions, answered at her own pace, gathered into something beautiful.

  1. i.

    You order and choose who answers

    We can email your mum a private link, or you can fill it in together. No app to install, no account to wrestle with.

  2. ii.

    She answers at her own pace

    Thoughtful questions about her life, on any phone or computer, a few at a time or all at once. She can speak her answers instead of typing.

  3. iii.

    You receive her keepsake

    Her words are gathered into a beautifully designed PDF, opened by a personal letter drawn from her answers, sent to you both to keep and print.

What you get

Her words, preserved.

  1. i.

    Every answer, word for word

    Her memories in her own voice, gathered by chapter. Childhood, love, hard times, what she knows now.

  2. ii.

    An opening letter drawn from her answers

    A personal letter composed from what she wrote, reviewed before it reaches you.

  3. iii.

    Yours to keep

    A beautifully designed PDF, ready to read on screen or print at home. One payment, no subscription, nothing to renew.

From the questions

A few of the questions she will be asked.

There are 64 questions across 11 chapters, from her roots and childhood to what she knows now. Here are a few.

Giving it as a gift

Give it now. They begin when ready.

  • Buy it today, for Christmas, a birthday or no reason at all. There is no deadline to start.
  • At checkout, choose who answers: we can email the questions to them, or you can fill them in yourself, or together.
  • If we email them, their private link arrives as soon as you have paid and stays open for a year, so you may like to tell them it is on its way.
Give it as a gift →
Questions

Common questions

What if my mum isn't very techy?
She only needs an email address. The link opens in a browser. No app to download, no password to remember. She can use her phone, tablet, or laptop.
Can I see what she's written as she goes?
Your order page shows how far through she is, but not her answers. You will read them, word for word, in the finished keepsake.
Can I order it for my grandma instead?
Yes. At checkout, choose Grandma as her relationship to you, and set how she signs off the letter, for example Grandma or Nan.
How long does it take to get the keepsake?
They answer at their own pace, with no deadline. Once they have finished, we review and prepare the keepsake and aim to send it within a few working days. We will email you when it is ready.
What if they never finish answering?
There is no deadline, and every question can be skipped. Their answers save as they go, so they can stop and come back whenever they like. The keepsake is only made when they press finish, and it is drawn from whatever they have answered, so even a few chapters makes something worth keeping. If they never finish, nothing is sent.
Can they speak instead of type?
Yes. On most phones and tablets they can tap the microphone on the keyboard and speak their answers, which appear as text. They can read each answer back and tidy it before moving on.
Who writes the opening letter, and is it reviewed?
The opening letter is composed by AI from their own answers, in their words and their order. A person reviews it before it is sent to you. The stories and answers themselves are entirely theirs, kept word for word.
What happens to their answers and data?
Their answers are used only to make the keepsake. We keep the answers and the finished keepsake for up to 12 months after delivery, and you can ask us to delete everything at any time from your order page. The AI service we use is not allowed to train on their answers. The privacy policy has the full details.
Is it a printed book?
No. It is a PDF, sent by email to you and to them. It is typeset with the care of a printed book, and you can print it at home or at a print shop if you would like a paper copy. Its length depends on how much they write.
Can I give it as a gift and have them start later?
Yes. When you order, you choose who answers. If you send the questions to them, we email their private link as soon as you have paid, so you may like to tell them it is coming. They can start whenever they are ready, and the link stays open for a year. You can also choose to fill the answers in yourself, or sit down and do it together.
Can I cancel or get a refund?
Because this is bespoke digital content, UK consumer law normally gives you a 14-day right to cancel. If you change your mind before the storyteller submits their answers, contact us within 14 days of purchase and we will cancel your order and refund you in full. Once they have submitted their answers, the right to cancel ends, because we have begun making the keepsake. If something goes wrong, email hello@toldinletters.co.uk and we will do our best to put it right or offer a refund at our discretion. See our Terms of Sale.
Begin

Start her story today

One payment. Her words. A keepsake she could only have given you.

Start her story →See a sample
£19.99 · One payment · No subscription